Duty Doctor Survey 2023/24 (This is the Duty Doctor Service provided by City & Hackney GP Practices)

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* 2. Have you ever used the duty doctor service?

Yes - please move on to Question 5

No - please complete Question 3 and 4 only

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* 3. Why have you not used this service?

I have never heard of it

I have heard of it, but I don't know what it is

I have never needed to use it

Other (please specify)

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* 4. What would encourage you to use it? (tick all that apply)

Extra information on the service

Having the contact numbers available

If a patient needed the service

Other (please specify)

Thank-you for your time, if you have not used the service before, please scroll down to the bottom of the page and click to complete the survey.

The following questions are for health and social care professionals who have used the duty doctor service before.

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* 5. Approximately how often have you used the service in the last year (April 2022 – March 2023)?

Never used the service

Between 1 and 5 times

Between 6 and 15 times

Between 16 and 30 times

More than 30 times

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* 6. When you needed to speak to a duty doctor urgently, how quickly did they respond (on average)?

Immediately

Within 30 minutes

30 minutes to 1 hour

More than 1 hour

Can't recall

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* 7. On a scale of 1-5 (where 1 is very dissatisfied and 5 is very satisfied), how satisfied were you with the following aspects of the service provided to you by the duty doctor?

	Very dissatisfied	Dissatisfied	Neither satisfied nor dissatisfied	Satisfied	Very satisfied
The length of time it took to get to speak to the duty doctor	The length of time it took to get to speak to the duty doctor Very dissatisfied	The length of time it took to get to speak to the duty doctor Dissatisfied	The length of time it took to get to speak to the duty doctor Neither satisfied nor dissatisfied	The length of time it took to get to speak to the duty doctor Satisfied	The length of time it took to get to speak to the duty doctor Very satisfied
The way in which the duty doctor responded to my call	The way in which the duty doctor responded to my call Very dissatisfied	The way in which the duty doctor responded to my call Dissatisfied	The way in which the duty doctor responded to my call Neither satisfied nor dissatisfied	The way in which the duty doctor responded to my call Satisfied	The way in which the duty doctor responded to my call Very satisfied
The duty doctor's understanding of my needs	The duty doctor's understanding of my needs Very dissatisfied	The duty doctor's understanding of my needs Dissatisfied	The duty doctor's understanding of my needs Neither satisfied nor dissatisfied	The duty doctor's understanding of my needs Satisfied	The duty doctor's understanding of my needs Very satisfied
The duty doctor's familiarity with my patient/client and their needs	The duty doctor's familiarity with my patient/client and their needs Very dissatisfied	The duty doctor's familiarity with my patient/client and their needs Dissatisfied	The duty doctor's familiarity with my patient/client and their needs Neither satisfied nor dissatisfied	The duty doctor's familiarity with my patient/client and their needs Satisfied	The duty doctor's familiarity with my patient/client and their needs Very satisfied
The outcome of my contact with the duty doctor	The outcome of my contact with the duty doctor Very dissatisfied	The outcome of my contact with the duty doctor Dissatisfied	The outcome of my contact with the duty doctor Neither satisfied nor dissatisfied	The outcome of my contact with the duty doctor Satisfied	The outcome of my contact with the duty doctor Very satisfied
The follow-up provided by the duty doctor	The follow-up provided by the duty doctor Very dissatisfied	The follow-up provided by the duty doctor Dissatisfied	The follow-up provided by the duty doctor Neither satisfied nor dissatisfied	The follow-up provided by the duty doctor Satisfied	The follow-up provided by the duty doctor Very satisfied

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* 8. What could be done to improve the duty doctor service, or make it more likely that you would use it?

Better information about the service and what it involves

Quality of the response from the duty doctor

Improved response times from duty doctor

Improved knowledge of the service within each practice e.g. receptionists, locum staff

Changes to what the duty doctor service involves

Other (please specify)

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* 9. Where you have used the duty doctor service, do you think it has made the following aspects of your service better or worse?

	Significantly worse	Worse	Neither better or worse	Improved	Significantly improved	N/A
The time taken to discharge patients	The time taken to discharge patients Significantly worse	The time taken to discharge patients Worse	The time taken to discharge patients Neither better or worse	The time taken to discharge patients Improved	The time taken to discharge patients Significantly improved	The time taken to discharge patients N/A
The quality of care you were able to provide	The quality of care you were able to provide Significantly worse	The quality of care you were able to provide Worse	The quality of care you were able to provide Neither better or worse	The quality of care you were able to provide Improved	The quality of care you were able to provide Significantly improved	The quality of care you were able to provide N/A
Your ability to address challenges presented by patients/clients	Your ability to address challenges presented by patients/clients Significantly worse	Your ability to address challenges presented by patients/clients Worse	Your ability to address challenges presented by patients/clients Neither better or worse	Your ability to address challenges presented by patients/clients Improved	Your ability to address challenges presented by patients/clients Significantly improved	Your ability to address challenges presented by patients/clients N/A
The overall experience of your patients/clients and/or their carers	The overall experience of your patients/clients and/or their carers Significantly worse	The overall experience of your patients/clients and/or their carers Worse	The overall experience of your patients/clients and/or their carers Neither better or worse	The overall experience of your patients/clients and/or their carers Improved	The overall experience of your patients/clients and/or their carers Significantly improved	The overall experience of your patients/clients and/or their carers N/A
Ongoing communication with that doctor and/or practice	Ongoing communication with that doctor and/or practice Significantly worse	Ongoing communication with that doctor and/or practice Worse	Ongoing communication with that doctor and/or practice Neither better or worse	Ongoing communication with that doctor and/or practice Improved	Ongoing communication with that doctor and/or practice Significantly improved	Ongoing communication with that doctor and/or practice N/A

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* 10. On a scale of 1-5 (where 1 is strongly disagree and 5 is strongly agree), do you think the duty doctor service has impacted on any of the following?

	Strongly disagree	Slightly disagree	Neither disagree or agree	Slightly agree	Strongly agree	N/A
Reducing unnecessary A&E attendances	Reducing unnecessary A&E attendances Strongly disagree	Reducing unnecessary A&E attendances Slightly disagree	Reducing unnecessary A&E attendances Neither disagree or agree	Reducing unnecessary A&E attendances Slightly agree	Reducing unnecessary A&E attendances Strongly agree	Reducing unnecessary A&E attendances N/A
Reducing unnecessary hospital attendances	Reducing unnecessary hospital attendances Strongly disagree	Reducing unnecessary hospital attendances Slightly disagree	Reducing unnecessary hospital attendances Neither disagree or agree	Reducing unnecessary hospital attendances Slightly agree	Reducing unnecessary hospital attendances Strongly agree	Reducing unnecessary hospital attendances N/A
Facilitating hospital discharge	Facilitating hospital discharge Strongly disagree	Facilitating hospital discharge Slightly disagree	Facilitating hospital discharge Neither disagree or agree	Facilitating hospital discharge Slightly agree	Facilitating hospital discharge Strongly agree	Facilitating hospital discharge N/A

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* 11. The GP Confederation regularly sends the duty doctor telephone numbers, or when we receive updates from practices.
It’s important your organisation holds the correct list of duty doctor numbers and are cascaded internally. Do you receive these updates from your manager or organisation?

Yes

Don't know

If no, please specify your reason and department/service you work in

Duty Doctor Survey 2023/24 (This is the Duty Doctor Service provided by City & Hackney GP Practices)

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* 1. Which of the following services do you work in?

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* 2. Have you ever used the duty doctor service?

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* 3. Why have you not used this service?

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* 4. What would encourage you to use it? (tick all that apply)

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* 5. Approximately how often have you used the service in the last year (April 2022 – March 2023)?

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* 6. When you needed to speak to a duty doctor urgently, how quickly did they respond (on average)?

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* 7. On a scale of 1-5 (where 1 is very dissatisfied and 5 is very satisfied), how satisfied were you with the following aspects of the service provided to you by the duty doctor?

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* 8. What could be done to improve the duty doctor service, or make it more likely that you would use it?

Question Title

* 9. Where you have used the duty doctor service, do you think it has made the following aspects of your service better or worse?

Question Title

* 10. On a scale of 1-5 (where 1 is strongly disagree and 5 is strongly agree), do you think the duty doctor service has impacted on any of the following?

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* 11. The GP Confederation regularly sends the duty doctor telephone numbers, or when we receive updates from practices.
It’s important your organisation holds the correct list of duty doctor numbers and are cascaded internally. Do you receive these updates from your manager or organisation?

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* 12. Are there any other comments that you wish to add?

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* 1. Which of the following services do you work in?

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* 2. Have you ever used the duty doctor service?

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* 3. Why have you not used this service?

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* 4. What would encourage you to use it? (tick all that apply)

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* 5. Approximately how often have you used the service in the last year (April 2022 – March 2023)?

Question Title

* 6. When you needed to speak to a duty doctor urgently, how quickly did they respond (on average)?

Question Title

* 7. On a scale of 1-5 (where 1 is very dissatisfied and 5 is very satisfied), how satisfied were you with the following aspects of the service provided to you by the duty doctor?

Question Title

* 8. What could be done to improve the duty doctor service, or make it more likely that you would use it?

Question Title

* 9. Where you have used the duty doctor service, do you think it has made the following aspects of your service better or worse?

Question Title

* 10. On a scale of 1-5 (where 1 is strongly disagree and 5 is strongly agree), do you think the duty doctor service has impacted on any of the following?

Question Title

* 11. The GP Confederation regularly sends the duty doctor telephone numbers, or when we receive updates from practices. It’s important your organisation holds the correct list of duty doctor numbers and are cascaded internally. Do you receive these updates from your manager or organisation?

Question Title

* 12. Are there any other comments that you wish to add?

* 11. The GP Confederation regularly sends the duty doctor telephone numbers, or when we receive updates from practices.
It’s important your organisation holds the correct list of duty doctor numbers and are cascaded internally. Do you receive these updates from your manager or organisation?