Coronavirus Hub

During these unprecedented times, we understand you might be worried about how to contact us and keep in touch about your policies and plans.

This page will be updated with the latest information, and links to the latest news articles regarding our response to the Coronavirus pandemic.
Keeping in touch with us
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How we are supporting you
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Helpful guides

Police Mutual are here to help, we will get through this together. The following guides will help you to navigate these uncertain times:

At the time of publishing, these guides were true and accurate, however, over time this may have changed. If you have any concerns about this please contact us.

Your Questions Answered Frequently Asked Questions

  • Take a look at our Coronavirus General Insurance Factsheet, and if you still have any questions - please call our team on 0151 242 7640 (Mon-Fri 9.00am-5.00pm)
  • If you need to claim against your Car Insurance policy, just call our helpline on 0330 102 4097.

    During these unprecedented times, the helpline opening hours are changing to Mon-Fri 9.00am-5.00pm.

  • As you may be aware, the NHS have asked private hospitals to provide additional resources during the battle with the Coronavirus, and we appreciate that this may mean you are temporarily unable to access the full benefits of the Scheme.

    Despite this, we are still able to authorise for you to see a consultant, although this may be held via a telephone or video call. There are also a number of other benefits available to you including out-patient services such as physiotherapy, mind therapy and the 24/7 GP Service. Elective treatment is being scheduled in for future dates, but authorisation for such treatment will remain open if it has to be delayed by the hospital.

    We are committed to ensuring that all valid claims are met as soon as practically possible, once our hospital providers return to treating private clients. We will therefore continue to collect member subscriptions to pay any new claims that arise, or any claims delayed because of the current situation. If claims are lower than we expect at the end of the year, then any savings in claims costs will be reflected in next year’s price.

    We also would like to take this opportunity direct you to some useful advice and guidance on coronavirus that has been prepared by Medical Solutions UK, a partner of ours who provide the GP service. You can access the guidance here.
  • Take a look at our Coronavirus General Insurance Factsheet, and if you still have any questions - please call our team on 0151 242 7640 (Mon-Fri 9.00am-5.00pm)
  • If you need to claim against your Home Insurance policy, just call our helpline on 0345 603 4325.

    During these unprecedented times, the helpline opening hours are changing to Mon-Fri 9.00am-5.00pm.