New/Existing Repair Form

As well as calling or emailing us, you can raise non-urgent repairs online using the webform below. You can also request an update on an existing repair using the same form.

For any urgent repair, or for any repairs relating to alarms and detectors including Carbon Monoxide, please call the National Service Centre Direct on 0800 031 8628.

Repair Form

New or Existing Repair

New

Existing

First Name

Last Name

Telephone Number:

Email:

Full address of Service Family Accommodation:

Address Line 1

Address Line 2

City

Post Code

Country

Repair Details

New Repair Details or Existing Repair Enquiry Details

What asset/item is broken (please include make, model and location)? If reporting a fault with your cooker/hobs/grill, please include if the appliance is gas or electric. If reporting a shower issue, please confirm if mains fed or electrically powered.

What is wrong with the item/asset?

How long has this been broken for?

How is it affecting your family?

Have you tried any fixes yourself?

Job Number (if known)

If you're reporting a damp & mould issue, please complete this additional box. Please include locations of damp & mould (ceiling, walls, around windows, etc.), rooms where damp & mould is present (bedrooms, bathrooms, etc.) and how long it has been present and the size of the area affected.

Is there anything else we should know about your repair? Including: Specific circumstances, any access restrictions/requirements, pets that the engineer needs to be aware of, other specified by yourself. (Please do not enter medical information in here, however if there is a vulnerable person living in your property, please indicate this here).

Please tell us your preferred appointment time

AM – 08:00-12:00

PM – 13:00-17:00

All Day – 08:00 – 20:00

School Run – 10:00-14:00

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