Workflow & Referrals Administrator

Bovey Tracey & Chudleigh Practice

Information:

This job is now closed

Job summary

Job Purpose:

  • As part of the workflow administration team in the practice, your role of workflow administrator will be to process clinical correspondence safely, ensuring that it is accurately coded. You will ensure you pass appropriate issues to GPs and other members of the practice clinical team in line with agreed clinical protocols.

  • Referral administrators are responsible for analysing patient referral letters and performing an administrative check to ensure each referral meets the required criteria. The role involves using different databases and IT systems, including the national e-Referrals system to select the most appropriate service for each patient.

Main duties of the job

Workflow:-

  • Workflow of practice correspondence (both paper and electronic) and attaching to patient records.

    • Recording diagnoses, procedures and investigations.
    • Identifying urgency and carrying out actions or forwarding to appropriate teams.
    • Identifying complex or higher risk areas that require input or knowledge from the clinical team.
    • Working to agreed practice protocols.
    • Answering queries from other members of staff.
    • Respond to online access requests and queries
    • Complete other admin tasks as required

    Referrals

    • Processing referrals from Practice Team Members
    • Liaising with local hospitals to chase referrals
    • Monitor referrals to ensure patient is followed up appropraitely
    • Process & follow-up urgent/2 week wait referrals and liaise with patient as required.

    About us

    Organisation:

    Reports to:Senior Administration Assistant

    Responsible to:Primary Care Manager

    Dimensions:

    No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.

    Date posted

    20 March 2024

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A5093-24-0002

    Job locations

    Riverside Surgery

    Le Molay-littry Way

    Bovey Tracey

    Newton Abbot

    Devon

    TQ13 9QP


    Tower House Surgery

    Market Way

    Chudleigh

    Newton Abbot

    Devon

    TQ13 0HL


    Job description

    Job responsibilities

    Part-time/full-time hours available (3-5 days)

    Workflow:-

  • Workflow of practice correspondence (both paper and electronic) and attaching to patient records.

    • Recording diagnoses, procedures and investigations.
    • Identifying urgency and carrying out actions or forwarding to appropriate teams.
    • Identifying complex or higher risk areas that require input or knowledge from the clinical team.
    • Working to agreed practice protocols.
    • Answering queries from other members of staff.
    • Respond to online access requests and queries
    • Complete other admin tasks as required

    Referrals

    • Processing referrals from Practice Team Members
    • Liaising with local hospitals to chase referrals
    • Monitor referrals to ensure patient is followed up appropraitely
    • Process & follow-up urgent/2 week wait referrals and liaise with patient as required.

    Job description

    Job responsibilities

    Part-time/full-time hours available (3-5 days)

    Workflow:-

  • Workflow of practice correspondence (both paper and electronic) and attaching to patient records.

    • Recording diagnoses, procedures and investigations.
    • Identifying urgency and carrying out actions or forwarding to appropriate teams.
    • Identifying complex or higher risk areas that require input or knowledge from the clinical team.
    • Working to agreed practice protocols.
    • Answering queries from other members of staff.
    • Respond to online access requests and queries
    • Complete other admin tasks as required

    Referrals

    • Processing referrals from Practice Team Members
    • Liaising with local hospitals to chase referrals
    • Monitor referrals to ensure patient is followed up appropraitely
    • Process & follow-up urgent/2 week wait referrals and liaise with patient as required.

    Person Specification

    Qualifications

    Essential

    • Good level of education
    • Keyboard accuracy and speed

    Desirable

    • RSA Level III

    Experience

    Essential

    • Computer/IT Skills
    • Good communication skills - written and verbal
    • Ability to be able to prioritise tasks and work under pressure
    • Confidential and positive manner
    • Willing to learn new skills and rise to new challenges
    • Able to work between 8.30am - 6pm

    Desirable

    • Experience of working in the NHS
    • Knowledge of medical terminology
    • Knowledge of e-Referral System
    • Knowledge of SystmOne
    Person Specification

    Qualifications

    Essential

    • Good level of education
    • Keyboard accuracy and speed

    Desirable

    • RSA Level III

    Experience

    Essential

    • Computer/IT Skills
    • Good communication skills - written and verbal
    • Ability to be able to prioritise tasks and work under pressure
    • Confidential and positive manner
    • Willing to learn new skills and rise to new challenges
    • Able to work between 8.30am - 6pm

    Desirable

    • Experience of working in the NHS
    • Knowledge of medical terminology
    • Knowledge of e-Referral System
    • Knowledge of SystmOne

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

    Additional information

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

    Employer details

    Employer name

    Bovey Tracey & Chudleigh Practice

    Address

    Riverside Surgery

    Le Molay-littry Way

    Bovey Tracey

    Newton Abbot

    Devon

    TQ13 9QP


    Employer's website

    https://www.towerhousesurgery.co.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Bovey Tracey & Chudleigh Practice

    Address

    Riverside Surgery

    Le Molay-littry Way

    Bovey Tracey

    Newton Abbot

    Devon

    TQ13 9QP


    Employer's website

    https://www.towerhousesurgery.co.uk/ (Opens in a new tab)

    For questions about the job, contact:

    Receptionist/Administrator

    Mandy Tree

    mandy.tree@nhs.net

    Date posted

    20 March 2024

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Part-time

    Reference number

    A5093-24-0002

    Job locations

    Riverside Surgery

    Le Molay-littry Way

    Bovey Tracey

    Newton Abbot

    Devon

    TQ13 9QP


    Tower House Surgery

    Market Way

    Chudleigh

    Newton Abbot

    Devon

    TQ13 0HL


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