Welcome former Cuckoo customers
We’re very excited you’ve joined us and want you to know we’re here to help.
You’re in safe hands with us
Our customers rate us ‘Excellent’
We take great pride in our remarkable Trustpilot rating of 4.5*. This ‘excellent’ rating puts us as one of the industry’s highest, with over 10,000 customer reviews.
100% of our staff are based in the UK
Our Welcome Team operates from the United Kingdom, ensuring that you can connect with a live human representative in less than three minutes.
Frequently asked questions
Cuckoo have chosen us to look after and provide ongoing care to their valued residential customers. As a leading and trusted provider, we are proud to be awarded 4.5* ‘excellent’ rating on Trustpilot based on over 10,000 reviews, which makes us one of the highest in the industry.
We will start managing your service effective from 1st April 2024.
We are the only provider to offer 24/7 365 days a year technical support to our customers we know there’s nothing worse than not having support during the evenings and weekends in the unlikely event that you do have problems with your service murphy’s law says it’ll always be out of hours! Our enhanced care gives you peace of mind that if you ever do need support day or night, we’ve got you covered for just £1.95 per month. Call 01403 788542
No, just sit back and relax, we will do all the heavy lifting and you can continue to enjoy your current broadband supply, package and price knowing this will stay the same.
Why wouldn’t you want to join us? We are fully UK based with 4.5 stars on TrustPilot and rated ‘excellent’. We are also ISO9001 and ISO21007 accredited, giving you peace of mind you are in safe hands with us.
We will do our upmost to resolve any outstanding queries you may have, so please get in touch. Our live chat response time is 4 seconds, with a real human!
Your package price will stay the same and from 1 st April 2024 the name that appears on your bank statement will be Home Telecom. We aim to keep all changes to a minimum although your billing and payment collection date may slightly differ from usual.
We want to speak to you, so if you need us, get in touch
Technical Support
Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.
01403 788542
Service Upgrades
Want to understand whether you can achieve better speeds or you need to move your broadband to a new address or want to take out another service with us, this team is ready to help you.
01403 788542
Customer Care
Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.
