Corporate report

Fraud sector charter: telecommunications

A voluntary commitment from telecommunications providers to reduce fraud.

• From: Home Office
• Published: 21 October 2021
• Last updated: 21 November 2022 — See all updates

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Fraud sector charter: telecommunications (accessible version)

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Fraud sector charter: telecommunications

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Details

Under the telecommunications charter, providers have agreed to tackle fraud through a 9-point action plan. The telecommunications providers have committed to:

• identify and implement techniques to block scam calls and share data on the source of these calls across the sector
• identify and implement techniques to block smishing texts
• work with banks to strengthen authentication checks at the point a device contract is applied for and at the point a customer requests to move their number to a new provider

Published 21 October 2021
Last updated 21 November 2022 + show all updates

1. 21 November 2022

   Addition of TalkTalk to the list of signatories.

2. 26 October 2021

   Added HTML accessible version.

3. 21 October 2021

   First published.