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This paper describes a process that integrates business, technology and intellectual capital strategy to identify and exploit business opportunities. It then discusses how business, technology and intellectual capital strategy are linked. The authors introduce a competitive strategy process (or model) which they call Strategy Integration Analysis (SIA). Two examples of the application of SIA by two different technology‐based firms are provided which emphasize the intellectual capital and technology aspects.

The popular press often touts workforce demographic diversity as profit enhancing because it may reduce the firm's communication costs with particular segments of customers or yield greater team problem-solving abilities. On the other hand, diversity also may raise communication costs within teams, thereby retarding problem solving and lowering productivity. Unfortunately, there is little empirical research that disentangles the above countervailing effects. Diversity in ability enhances the team productivity if there is significant mutual learning and collaboration within the team, while demographic diversity may harm productivity by making learning and peer pressure less effective and increasing team-member turnover. We evaluate these propositions using a novel panel data from a garment plant that shifted from individual piece rate to group piece rate production over three years. Because we observe individual productivity data, we are able to econometrically distinguish between the impacts of diversity in worker abilities and demographic diversity. Teams with more heterogeneous worker abilities are more productive at the plant. Holding the distribution of team ability constant, teams composed of only one ethnicity (Hispanic workers in our case) are more productive, but this finding does not hold for marginal changes in team composition. We find little evidence that workers prefer to be segregated; demographically diverse teams are no more likely to dissolve, holding team productivity (and hence pay) constant, than homogeneous teams.

Mark Klinedinst cuts straight to the chase with a chapter which examines the performance of commercial banks in the United States relative to credit unions which are financial cooperatives with democratic structures. Using panel data for the 1990s and early 2000s Mark shows that credit unions are more efficient than banks that are comparable in size, the metric being the assets per dollar of salary managed by the organization. Given that credit unions in the United States have not required a massive taxpayer bailout, the chapter offers food for thought as to what shape financial institutions should take in the United States going forward.

Provides a postmodern view of consultants′ experiences with diversity. Calls into question the relationship between what becomes a “diversity category” and the other differences that remain background. Looks at the political and economic system that sustains the categories of diversity in public housing consulting. Advocates a postmodern approach which includes the authors′ voices and the voices of the residents in the writing of organizational change.

The purpose of this study is to examine organisational learning (OL) among firms involved in global-trade relationships. The study adopts the stakeholder theory (ST) and the knowledge-based theory (KBT) of the firm to illuminate the research and facilitate the understanding of the areas under investigation. The study, therefore, makes contributions to the extant international business and strategy literature, both in new empirical evidence and in theoretical refinement.

In-depth, unstructured, face-to-face and telephone interviews were conducted with owners/co-owners of nine Western Australian firms operating internationally.

Collectively, participants perceive improvements in trade relationships through increased understanding and knowledge. Importantly, OL is significantly affected by systematic and dramatic/strategic quantum change. Alignments with ST and KBT emerged, emphasising the usefulness of these frameworks to understand owners/co-owners’ best-practice stakeholder management. Furthermore, the study proposes a refinement of these frameworks to facilitate understanding of the participating firms’ OL-related strategies.

While there is a rich body of literature on OL, various knowledge gaps have been identified in contemporary research. The study provides value by contributing to new knowledge in these areas and by proposing a refinement of the used theoretical frameworks in explaining OL among Western Australian global firms. In addition, despite Western Australia’s geographic proximity to various overseas consumer markets, very few empirical studies have examined the above areas in the context of this state’s firms. By focusing on Western Australian firms, the study also provides an element of originality.

To thrive, any individual, organization, or society needs to separate true from false expertise. This chapter provides a selective review of research examining self and social judgments of human capital – that is, expertise, knowledge, and skill. In particular, it focuses on the problem of the “flawed evaluator”: most people judging expertise often have flawed expertise themselves, and thus their assessments of self and others are imperfect in profound and systematic ways.

The review focuses mostly on empirical work specifically building on the “Dunning–Kruger effect” in self-perceptions of expertise (Kruger & Dunning, 1999). This selective review, thus, focuses on patterns of error in such judgments.

Because judges of expertise have flawed expertise themselves, they fail to recognize incompetence in themselves. Because of their flaws, most people also fail to recognize genius in other people and superior ideas.

The review suggests that organizations have trouble recognizing those exhibiting the highest levels of expertise in their midst. People in organizations also fail to identify the best advice and correct flawed ideas. Organizations may also rely on the “wisdom of crowds” strategy in situations in which that strategy actually misleads because too few people identify the best idea available.

The purpose of this exploratory study is to investigate the significance of self-efficacy and knowledge acquisition among micro businesses operating in challenging economic environments. The study uses social cognitive theory (SCT) and the knowledge-based theory of the firm (KBTF), and it proposes a refinement of these theoretical frameworks in the context of the study.

A case method was chosen, and face-to-face interviews with 14 owners of firms in island and rural regions of Greece and Spain were conducted.

Content analysis identified the importance of self-efficacy, primarily illustrated by entrepreneurs’ determination and self-motivation, propensity to take risks and ability to anticipate consequences of their actions. Acquisition and accumulation of explicit knowledge, particularly through generational or mentoring processes, and subsequent wealth of tacit knowledge, also emerged as very significant in preparing and guiding entrepreneurs. Various links between the adopted theories and findings emerged, particularly regarding forethought, vicarious learning (SCT) and specialisation in knowledge acquisition (KBTF).

The proposed theoretical refinement based on the SCT and KBTF paradigms allows for a more rigorous, in-depth reflection on the links between cognitive elements present in the participating micro entrepreneurs and knowledge-based attributes on their ability to increase organisational resilience. The study also contributes toward the micro business literature and addresses a knowledge gap, particularly, in that contemporary research has not explored entrepreneurial motivations among small firm entrepreneurs. Finally, the practical implications emerging from the findings provide a platform for various stakeholders (associations, government agencies) to appreciate and support entrepreneurs’ needs, notably, of acquiring, increasing and sharing knowledge.

This study's purpose is to improve the understanding of inter‐organizational trust outcomes in supply chain relationships. It focuses on synthesizing the empirical research published from 1990 to May 2010 in order to establish both what we know and do not know about this topic, thereby identifying areas for future research.

The research methodology used is the systematic literature review. It differs from traditional narrative reviews by being more systematic and explicit in the selection of the studies and employing rigorous and reproducible evaluation methods. In total 56 were selected from three databases: Business Source Premier; ABI/Informs; Ingenta. A meta‐analysis was conducted to examine the correlated outcomes of inter‐organizational trust in supply chain relationships. A total of 33 outcome variables and 96 independent samples with an overall sample size of 69,452 were included in the meta‐analytic process, providing insights for dissemination and discussion.

Three major themes emerge from the analysis: direct, indirect and relational outcomes. The review identifies a number of theoretical opportunities for future investigation as well as methodological challenges.

Inherent limitations could appear with regard to the methodological approaches used. The main research challenges refer to the: conceptualization of inter‐organizational trust; definition of supply chain relationship typologies; and availability of primary data for the meta‐analytic synthesis.

This is the first study employing a combination of systematic literature review and meta‐analytic methodologies to explore the supply chain literature on inter‐organizational trust outcomes. The findings are of value to academics and practitioners alike.

Functionalist models of intercultural interaction have serious limitations relying on static and decontextualized culture views. This paper sets out to outline newer developments in anthropological theory in order to provide inspirations to a more dynamic and contextual approach for understanding intercultural communication research in cross‐cultural management (CCM).

The paper analyzes the established approaches to the cultural underpinnings of intercultural communication in CCM and examines how newer developments in anthropology may contribute to this research.

The standard frameworks for classifying cultures in CCM are based on a view of culture as static, formal mental codes and values abstracted from the context of valuation. However, this view, underwriting the dominating research stream, has been abandoned in the discipline of anthropology from which it originated. This theory gap between intercultural communication research in CCM and anthropology tends to exclude from CCM an understanding of how the context of social, organizational and power relationships shapes the role of culture in communication.

The paper proposes to substitute the view of culture as comprising of abstract values and codes as determinants of communication with concepts of culture as dynamically enfolded in practice and socially situated in specific contexts, in order to give new directions to theories on intercultural communication in CCM.

Scant research has compared intercultural communication research in CCM with new anthropological developments. New insights from anthropology are analyzed in order to open up analytical space in CCM.