The James and James story began back in 2010, when two Cambridge grads were struggling to sell honey online.

After working with multiple fulfilment companies, James Hyde and James Strachan began to get fed up with outdated systems, inefficient operations, and unhappy customers. So, instead of moving to the next fulfilment partner, they founded their own. James and James Fulfilment was born.

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The two Jameses home
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Fast-forward to 2024, and James and James Fulfilment has grown bigger than any of us could have imagined. A growing team of over 250 fabulous employees, an international network of fulfilment centres, hundreds of happy clients, and an array of inspiring partners that help both us and our clients continue to scale up.

Over the course of our journey, we’ve scooped up two Queen’s Awards for Enterprise and International Trade, Financial Times 1000 status, and made the Sunday Times’ list of 100 fastest growing UK businesses, twice.

And we’re just beginning.

See all our awards

Over the course of our journey, we’ve scooped up two Queen’s Awards for Enterprise and International Trade, Financial Times 1000 status, and made the Sunday Times’ list of 100 fastest growing UK businesses, twice.

And we’re just beginning.

See all our awards
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World map home
See all our locations

Earlier this year, we opened an additional fulfilment centre in the US, and next year we’ll be expanding to Canada and Australia, too. It’s an exciting time for us as we continue to disrupt the industry in new territories.

But that’s enough about us – we’d like to hear about your journey, too.

Let's talk

Our mission and culture

Our mission is simple:

To challenge the industry, create change for the better and deliver 100 million orders to happy customers.

We achieve it through our culture code.

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A steep climb - a metaphor for challenging the status quo

We challenge

We challenge the norm, explore new ideas, innovate and never settle for the way it’s always been done. We challenge ourselves with ambitious targets and achieve them through clear communication and open feedback.

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We create

We think big and create processes and solutions that scale with us and our clients. We document and systemise tasks, but we never take our processes for granted – we question and evolve them for scale and competitive edge.

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We deliver

We always work to exceed our promises, and go above and beyond to delight our clients and their customers. Above all, we make things happen with a can-do attitude and tireless pursuit of results.

A few milestones on our journey so far

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Sept 2022

We further expand into the US

Viva Las Vegas! We open our second fulfilment centre in the US, which joins our previously established site in Ohio.

Nov 2021

We win Employer of The Year at the Northamptonshire Business Excellence Awards

We believe in investing in our employees, through training and upskilling, which is why 85% of the management team are homegrown.

Dec 2020

We join the Fast Track 100 for the second time

Securing our second Sunday Times Fast Track 100 ranking is a testament to our already-rapid growth trajectory. 2020’s special edition specifically highlights the important contribution that private companies have made to the UK during the Covid-19 pandemic.

Apr 2020

We win a second Queen’s Award

Having grown export sales 1,700% over five years, we win a second Queen’s Award for Enterprise – this time for International Trade, following a first for Innovation in 2016.

Mar 2020

LDC invests £11 million in us

Shortly after our tenth birthday, we receive our first outside investment – £11 million from private equity firm LDC, part of Lloyds Banking Group.

Mar 2019

We join the FT1000 (again)

We rank on the FT1000 – the Financial Times’ list of Europe’s fastest-growing companies – for the second year running, thanks to consistent revenue and team growth.

Nov 2018

The Fast Track 100 ranks us

We rank #83 on a prestigious league table of Britain’s fastest-growing private companies. It follows a ranking among the European Inc. 5,000 the previous year.

May 2016

We expand our locations

We move our headquarters from Cambridge to a larger fulfilment centre in Northampton. We also open our first US location in Columbus, Ohio.

April 2014

The Soil Association certifies us

We’re one of the first fulfilment centres in the world to be certified by the Soil Association. It enables us to handle a wide variety of organic products.

Dec 2012

We disrupt an industry

We drag logistics into the 21st century with agile best practice and cloud-based technology. We grow 300% year-on-year for two years running.

Feb 2010

James and James Fulfilment is born

When Messrs Hyde and Strachan can’t find a modern fulfilment solution for the eCommerce business they run, they decide to build their own.

Browse our blog

Get in touch

Want to know more?

Speak to one of our fulfilment specialist and we’ll arrange a consultancy call, to discuss your current operations, future ambitions and barriers standing in your way.

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