Self-learn
Step 1
Check out Oracle Guided Learning tips within Fusion and the main Oracle Fusion webpage for access to:
Check out Oracle Guided Learning tips within Fusion and refer to the Employee Zone for access to:
- Quick Reference Guides
- Frequently Asked Questions
- Links to training content on Moodle. If you are still stuck...
Ask a colleague
Step 2
- Ask your team mates for help or refer to your Fusion Champion
- If your Fusion Champion cannot resolve the issue...
Fusion Change Champions
Step 3
- Fusion Champions will reach out to the wider Fusion Champions network to find out if this query or issue has been seen and resolved previously...
- If the issue is still not resolved...
Subject Matter Experts
Step 4
- Send an email Fusion on fusion.support@eastdunbarton.gov.uk
- Support mailbox clearly noting what your query is relating to in the email subject e.g. Log In Issue, Raising an Order, Invoicing, Reports.
- SLA - initial response within 3 working days