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Southern & Solent NHS Trust – Customer Satisfaction Survey - July 22

CitySprint would like to hear from Southern & Solent NHS Trust non-patient courier stakeholders on the service we are/have been providing since April 2020. We value all feedback and will use the insight gathered from this survey to improve our services to you.

1. Overall, how satisfied are you with the CitySprint courier service experience? *This question is required.

Very satisfied	Satisfied	Acceptable	Dissatisfied
Very satisfied	Satisfied	Acceptable	Dissatisfied

2. Please rate the CitySprint driver on the following areas: *This question is required.

Space Cell	Rate each attribute (1-5 stars)
On time	Reset star selection 1 out of 5 stars for On time: Rate each attribute (1-5 stars) 2 out of 5 stars for On time: Rate each attribute (1-5 stars) 3 out of 5 stars for On time: Rate each attribute (1-5 stars) 4 out of 5 stars for On time: Rate each attribute (1-5 stars) 5 out of 5 stars for On time: Rate each attribute (1-5 stars)
Courtesy	Reset star selection 1 out of 5 stars for Courtesy: Rate each attribute (1-5 stars) 2 out of 5 stars for Courtesy: Rate each attribute (1-5 stars) 3 out of 5 stars for Courtesy: Rate each attribute (1-5 stars) 4 out of 5 stars for Courtesy: Rate each attribute (1-5 stars) 5 out of 5 stars for Courtesy: Rate each attribute (1-5 stars)
Professionalism	Reset star selection 1 out of 5 stars for Professionalism: Rate each attribute (1-5 stars) 2 out of 5 stars for Professionalism: Rate each attribute (1-5 stars) 3 out of 5 stars for Professionalism: Rate each attribute (1-5 stars) 4 out of 5 stars for Professionalism: Rate each attribute (1-5 stars) 5 out of 5 stars for Professionalism: Rate each attribute (1-5 stars)

3. Have you used the courier helpdesk service? *This question is required.

Space Cell	Yes	No
By phone	By phone: Yes	By phone: No
By email	By email: Yes	By email: No

4. If yes, was your request, question or concern completely resolved?

5. If no, what could we have done further to resolve the issue

6. Is there any other feedback you'd like to provide about CitySprint's courier service? *This question is required.

7. Site name: *This question is required.

8. Your contact phone number/email address: *This question is required.