As we celebrate our 13th year of the Patient Experience Network National Awards, we were delighted to bring people back together once again at our new home of the University of Birmingham.
Click here to read our PENNA23 Book of Best Practice.
Click here to access the full PENNA23 YouTube playlist, showing all winning category projects
To listen to our PENNA23 playlist, click here.
Click here to look through our photo gallery from PENNA23.
This years Finalists, Runners Up and Winners are listed below. You can click on the project title to see the submitted presentation in full. If you click on the organisation title, you can watch back as the category winners present there work live at the event.
| PENNA 2023 – Overall Winner | ||
| Walsall Healthcare NHS Trust | Little Voices | |
| Cancer Experience of Care Award | ||
| Winner | Kings College Hospital | Kings Cancer Collaborative Addressing Health Inequalities |
| Runner Up | St Helens and Knowsley NHS Trust now known as Mersey and West Lancashire Teaching Hospitals NHS Trust | Specialist Palliative Care at the front door |
| Runner Up | Surrey and Sussex Cancer Alliance | “What happened next after my cancer screening result was abnormal?” Videos for people with Learning Disabilities and Autism-Improving access and patient experience in cancer screening |
| Hywel Dda University Health board | Prostate active care together (PACT) | |
| Kings College Hospital | King’s Macmillan Cancer Support Workers | |
| Liverpool University Hospitals NHS Trust | Extending and Expanding the Prehabilitation Service at Liverpool University Hospitals NHS Foundation Trust (LUHFT) | |
| North East & Cumbria Learning Disability Network | Breast and bowel cancer screening learning disability health quality checker programme | |
| Northampton General Hospital | Improving the Information & Support for those living with cancer | |
| Xploro | Xploro Digital Therapeutics Platform | |
| Commissioning for Patient Experience | ||
| Winner | Cheshire and Wirral Partnership NHS Foundation Trust | Driving service improvements through provider collaborative partnerships across the North West |
| Runner Up | Hywel Dda University Health Board | Arts Boost – Improving Children and Young Peoples Mental Health through Art |
| South Tyneside and Sunderland NHS Foundation Trust | Improvement in Community Midwifery Services Within South Tyneside and Sunderland NHS Foundation Trust | |
| South Tyneside and Sunderland NHS Foundation Trust | Sunderland Royal Hospital Maternity Entrance Mural Project | |
| Stand | Involvement activity to review respite provision in South Tyneside. Submitted on behalf of the North East and North Cumbria ICB | |
| Communicating Effectively with Patients and Families | ||
| Winner | Walsall Healthcare NHS Trust | Little Voices |
| Runner Up | Nottingham University Hospital NHS Trust | “Keep Moving” Patient Information Sheet. |
| Dementia UK | Chinese Welfare Admiral Nurse Service | |
| Sodexo | Welcome Guide | |
| Stand (Submitted on behalf of the North East and North Cumbria ICB) | Involvement activity to review respite provision in South Tyneside | |
| South Tyneside and Sunderland NHS Foundation Trust | Improving the quality and availability of medication-related information at hospital discharge | |
| Warrington and Halton Teaching Hospitals NHS Foundation Trust | The implementation of Family Integrated Care (FiCare) model within the Neonatal Unit | |
| Engaging and Championing the Public | ||
| Winner | Public Health Agency | Listening to sign language users – improving access to how experience can be shared |
| Runner Up | Spectrum People | Living with Lived Experience videos |
| Common Ambition Bristol | Working with African and Caribbean heritage communities in Bristol to reduce HIV diagnosis, stigma and generally improve sexual health | |
| Cheshire and Wirral Partnership NHS Foundation Trust | Driving service improvements through provider collaborative partnerships across the North West | |
| NHS Greater Glasgow and Clyde | Patient and Public Involvement in Developing NHS Greater Glasgow and Clydes Maternity and Neonatal Strategy | |
| North West Ambulance Service NHS Trust | Improving our services through using the voices our Patient and Public Panel members | |
| University Hospital Bristol and Weston | Making room at the top – Young Ambassadors programme at Bristol Royal Hospital for Children | |
| Environment of Care | ||
| Winner | Royal Cornwall Hospitals Trust | Critical Care Healing Garden |
| Runner Up | University Hospital Bristol and Weston | Dance for Dementia |
| Newmedica | Building a patient-centric environment | |
| Nottingham University Hospitals NHS Trust | The Health Care of Older People Shared Governance Council’s Radio Project | |
| Fiona Littledale Award | ||
| Winner | Liverpool John Moores University | Emma Davey – Supporting a young cancer patient home during COVID pandemic and lockdown |
| Runner Up | Chesterfield Royal Hospital | Dawn Warrington and Tony Lormor – Development and support of ABC (Anyone affected by cancer) support group |
| Patient Experience Manager of the Year (Third Sector) | ||
| Winner | Carers Trust | Holly Swinckels |
| Patient Experience Professional of the Year (including complaints and PALs) | ||
| Winner | Northumbria Healthcare NHS Foundation Trust | Avril Robinson – Improving the experience of palliative care patients |
| Patient Experience Manager of the Year (NHS) | ||
| Winner | University Hospitals Birmingham NHS Foundation Trust | Nicky Beecher |
| Innovative Use of Technology/Social/ Digital Media | ||
| Winner | Imperial College Healthcare NHS Trust | Scale, Spread and Embed FFT Programme: driving responsive and timely improvements in patient experience using natural language processing |
| Runner Up | University Hospital Bristol and Weston | Lights, Camera, Action! Making the Unfamiliar Familiar: A Patient Information Video |
| Ashford and St Peter’s Hospitals NHS Foundation Trust | Medical Examiners Service Community Roll-Out Project | |
| Carelogy | Using digital cancer care to revolutionise mental health support for young cancer patients | |
| The Shrewsbury & Telford Hospital NHS Trust | Cancer Information, Support and Wellbeing App | |
| Nottingham University Hospitals NHS Trust | Improvements to new patient systemic anti cancer therapy (SACT) information | |
| uMotif Limited | uMotif: 1st New, Validated eCOA/ePRO Data Capture Innovation Since Paper on Smartphones Drives High Patient Engagement in Clinical Trials and Real-World Studies | |
| Measuring, Reporting and Acting, Incl Turning it Around | ||
| Winner | Southport and Formby Health | Improving Appointment Utilisation and Patient Experience-7-Day GP Service |
| Runner up | Cheshire and Wirral Partnership NHS Foundation Trust | A Needs Led Community Rehabilitation Service – Working as part of a WholeSystem |
| Aneurin Bevan University Health Board | Dementia Meaningful Activity and Engagement in Hospitals. | |
| Cheshire & Wirral Partnership NHS Foundation Trust | Developing and Implementing Ask Listen Do | |
| Northern Care Alliance NHS Foundation Trust | “Observe, Listen & Act” | |
| Partnership Working to Improve the Experience | ||
| Winner | Nottingham University Hospitals NHS Trust | Cancer Prehabilitation Service |
| Runner up | Birmingham Women’s and Children’s NHS Foundation Trust | BWC Patient Experience – One Stop Advice Shop |
| Cheshire and Wirral Partnership NHS Foundation Trust | Driving service improvements through provider collaborative partnerships across the North West | |
| North East & Cumbria Learning Disability Network | Skills for Living with Type 2 Diabetes | |
| Nottingham University Hospitals NHS Trust | High Intensity Service User | |
| Shrewsbury and Telford Hospital NHS Trust | Establishing an Independent Complaints Review Group | |
| Surrey and Sussex Cancer Alliance | “What happened next after my cancer screening result was abnormal?” Videos for people with Learning Disabilities and Autism-Improving access and patient experience in cancer screening | |
| University Hospital Bristol and Weston | Bristol Sight Loss Council – making connections: building relationships | |
| Patient Contribution | ||
| Winner | Sara Turle | Showcasing an outstanding Patient Partner |
| Runner Up | Ida Bentley | Patient Contribution – “Stronger Together” |
| Nottingham Support Group, Royal Osteoporosis Society | Improving patient support and information. | |
| University Hospital Bristol and Weston | Making room at the top – Young Ambassadors programme at Bristol Royal Hospital for Children | |
| Personalisation of Care | ||
| Winner | Nottingham University Hospitals NHS Trust | Cancer Prehabilitation Service |
| Runner Up | Birmingham Women’s and Children’s NHS Foundation Trust | Emergency Department Runners |
| Aneurin Bevan University Health Board | Dementia Meaningful Activity and Engagement in Hospitals | |
| Manchester Foundation Trust | Set up and delivery of specific Autism Orthoptic clinic, encompassing reasonable adjustments | |
| Nottingham University Hospital NHS Trust | BAME Wig Project | |
| Sodexo | Flexible dining | |
| Teesside University | Experts by Experience: The Person’s Voice Module | |
| University Hospital Bristol and Weston | Lights, Camera, Action! Making the Unfamiliar Familiar: A Patient Information Video | |
| Staff Engagement & Improving Staff Experience incl Medical Education for Professionals | ||
| Winner | Northumbria Healthcare NHS Foundation Trust | Improving staff Health and Wellbeing at Northumbria Healthcare NHS Foundation Trust |
| Runner Up | Pluto Play Productions & Doctors in Distress | ‘Beneath The White Coat’ play |
| Cardiff & Vale University Health Board | NHS Mental Health Partnership Volunteer Scheme | |
| Derbyshire Healthcare NHS Foundation Trust | Icare (Increase Confidence, Attract, Retain, Educate) Development Framework | |
| Homerton NHS Trust | Staff Wellbeing Group | |
| University Hospitals of Derby & Burton NHS Foundation Trust | Paediatric Medical Students Patient Experience & Quality Improvement Special Study Module (SSM) | |
| Walsall Healthcare NHS Trust | The Power of a cup tea | |
| Strengthening the Foundation | ||
| Winner | Wakefield District Health & Care Partnership | Wakefield District Health & Care Partnership Experience of Care Network |
| Runner Up | Public Health Wales | The Public Health Merit Award Scheme |
| Cambridge University Hospitals NHS Foundation Trust | The Supporting, Empowering, Enhancing Development (SEED) Programme to implement Family Integrated Care Model | |
| Cleveland Clinic London | Strengthening the Foundation | |
| North East & Cumbria Learning Disability Network | Learning Disability Diamond Acute Care Standards | |
| Teesside University | Experts by Experience: The Person’s Voice Module | |
| Warrington and Halton Teaching Hospitals NHS Foundation Trust | Your Future Your Way | |
| Student Experience Educator of Tomorrow | ||
| Winner | Liverpool John Moores University | John Wells , Student Nurse Liverpool John Moores University. Educational activities to support healthcare staff and enhance patient care |
| Runner Up | Liverpool John Moores University | Sam Noon – Student educator of the year |
| Runner Up | Sefton Training Hub (Southport & Formby Health) | A student led approach to improving healthcare for Mental Health Patients and those with Learning Difficulties in a Primary Care setting. |
| Liverpool John Moores University | The Liverpool, John Moores University Nursing Society- run by students for students | |
| Liverpool John Moores University | The LJMU Mental Health Society | |
| Sefton Training Hub (Southport & Formby Health) | Sefton Training Hub PA PreceptorshipA Southport & Formby Health Ltd and Southport & Ormskirk Trust partnership in supporting newly qualified PAs. | |
| Student Patient Experience Advocate of Tomorrow | ||
| Winner | Liverpool John Moores University | Ava Milligan, Student Nurse Liverpool, John Moores University |
| Runner Up | Liverpool John Moores University | Emma Davey – Supporting a young cancer patient home during COVID pandemic and lockdown |
| Liverpool John Moores University | LJMU Dementia Ambassadors Project | |
| Support for Caregivers, Friends, and Family | ||
| Winner | Dementia UK | Core Clinical Services Admiral Nurse support |
| Runner Up | South Tyneside and Sunderland NHS Foundation Trust | Carer Passport Scheme – accessible to all |
| Team of the Year (including complaints and PALs) | ||
| Winner | Cheshire and Wirral Partnership NHS Foundation Trust | A Needs Led Community Rehabilitation Service – Working as part of a WholeSystem |
| Runner Up | Isle of Wight NHS Trust | Building and developing a team whilst changing our approach to complaint handling |
| Cheshire & Wirral Partnership NHS Foundation Trust | Patient and Carer Experience Team | |
| Liverpool University Hospital Foundation Trust | Development of Innovative CPAP large events to Enhance Patient Experience and Improve Access to Treatment. | |
| Using Insight for Improvement | ||
| Overall Insight Winner | Oxleas NHS Foundation Trust and Royal Borough of Greenwich Public Health and Wellbeing Department | Quick and easy access to NRT (Nicotine Replacement Therapy): Making the most of an opportunity |
| Championing the Use of Insight to Improve Patient Experience Subcategory | ||
| Winner | Barts Health NHS Trust | Valuing Patient and Community Voices |
| Cheshire and Wirral Partnership NHS Foundation Trust | Driving service improvements through provider collaborative partnerships across the North West | |
| Integrated Care Northamptonshire | Engagement Insight Library | |
| Mid Yorkshire Hospitals NHS Teaching Trust | A focused initiative to ensure personalisation of care following the Covid pandemic using insight work with the Yorkshire & Humber Improvement Academy to support review and reset. | |
| Using Insight to Improve Equality of Care Subcategory | ||
| Winner | Nottingham University Hospital NHS Trust | BAME Wig Project |
| Barts Health | Tackling health inequalities within the Somali Community in North East London | |
| North East & Cumbria Learning Disability Network | Skills for Living with Type 2 Diabetes | |
| University Hospital Bristol and Weston | Bristol Sight Loss Council – making connections: building relationships | |
| Using Insight to Improve Patient Experience of Access to Services Subcategory | ||
| Winner | Oxleas NHS Foundation Trust and Royal Borough of Greenwich Public Health and Wellbeing Department | Quick and easy access to NRT (Nicotine Replacement Therapy): Making the most of an opportunity |
| Breast Cancer Now | Breast Cancer Now’s Service Pledge: Using the power of the patient voice to improve breast cancer services | |
| Northumbria Healthcare NHS Foundation Trust | Improving attendance rates for women attending Colposcopy appointments | |
| Southport and Formby Health | Improving Appointment Utilisation and Patient Experience-7-Day GP Service | |
| On the Day Best ofs | ||
| Best Judge | Azmina Rose | |
| Best Tweeter | Anna Rarity | |
| Best Networker | Cheshire and Wirral EmpowerED and Level Up Team | |
| Best Poster | Walsall – The Power of a cup of Tea | |
| Best Contribution | Guy on the right hand side!! | |
| Simply the Best | Lady-Marie Dawson-Malcolm | |
If you have any questions or queries regarding PENNA2023, please email us at awards@patientexeriencenetwork.org or call our team on (0) 3333 44 7060