Enforcement action

Daniel George Bentley and Taipan Trading Ltd

05 December 2023, Enforcement notices, Marketing

Daniel George Bentley is a sole trader and director of Taipan Trading Ltd. Between 1 May 2022 and 31 July 2023 he and his company sent over 2.5 million unsolicited direct marketing text messages to individuals in breach of regulations 22 and 23 of PECR.

RHAP Ltd

21 September 2023, Enforcement notices, Marketing

RHAP Ltd made 15,288 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £65,000 and issued with an enforcement notice.

RHAP Ltd

21 September 2023, Monetary penalties, Marketing

RHAP Ltd made 15,288 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £65,000 and issued with an enforcement notice.

House Hold Appliances 247 Ltd

21 September 2023, Enforcement notices, Marketing

House Hold Appliances 247 Ltd made 19,069 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £55,000 and issued with an enforcement notice.

House Hold Appliances 247 Ltd

21 September 2023, Monetary penalties, Marketing

House Hold Appliances 247 Ltd made 19,069 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £55,000 and issued with an enforcement notice.

F12 Management Ltd

21 September 2023, Monetary penalties, Marketing

F12 Management Ltd made 1,346,019 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £200,000 and issued with an enforcement notice.

Cover Appliance Ltd

21 September 2023, Monetary penalties, Marketing

Cover Appliance Ltd made 511,499 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £200,000 and issued with an enforcement notice.

Cover Appliance Limited

21 September 2023, Enforcement notices, Marketing

Cover Appliance Ltd made 511,499 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £200,000 and issued with an enforcement notice.

SGS Home Protect Ltd

21 September 2023, Enforcement notices, Marketing

SGS Home Protect Ltd made 24,214 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £70,000 and issued with an enforcement notice.

SGS Home Protect Ltd

21 September 2023, Monetary penalties, Marketing

SGS Home Protect Ltd made 24,214 marketing calls to individuals in breach of regulation 21 of PECR. The company was fined £70,000 and issued with an enforcement notice.

Simply Connecting Ltd

06 September 2023, Monetary penalties, Marketing

Simply Connecting Ltd sent 441,830 direct marketing text messages to individuals in breach of regulation 22 of PECR. The company was fined £40,000 and issued with an enforcement notice.

Simply Connecting Ltd

06 September 2023, Enforcement notices, Marketing

Simply Connecting Ltd sent 441,830 direct marketing text messages to individuals in breach of regulation 22 of PECR. The company was fined £40,000 and issued with an enforcement notice.

Ice Telecommunications Ltd

16 May 2023, Enforcement notices, Marketing

Ice Telecommunications Ltd made 72,682 unsolicited marketing calls to businesses registered with the CTPS or TPS between 13 September 2021 and 31 January 2022.

Ice Telecommunications Ltd

16 May 2023, Monetary penalties, Marketing

Ice Telecommunications Ltd made 72,682 unsolicited marketing calls to businesses registered with the CTPS or TPS between 13 September 2021 and 31 January 2022.

UK Direct Business Solutions Limited

16 May 2023, Monetary penalties, Marketing

UK Direct Business Solutions Limited made 410,369 unsolicited marketing calls to businesses registered with the CTPS or TPS between 1 March 2020 and 31 October 2021.

Join the Triboo Limited

14 April 2023, Enforcement notices, Marketing

Between 1 August 2019 and 19 August 2020, a confirmed total of 107 million direct marketing messages were sent by Join the Triboo Limited and from those messages 437,324 were received by distinct individuals. This means that each individual received on average 244 emails during the relevant period and that those messages contained direct marketing material for which subscribers had not provided valid consent.

Join the Triboo Limited

14 April 2023, Monetary penalties, Marketing

Between 1 August 2019 and 19 August 2020, a confirmed total of 107 million direct marketing messages were sent by Join the Triboo Limited and from those messages 437,324 were received by distinct individuals. This means that each individual received on average 244 emails during the relevant period and that those messages contained direct marketing material for which subscribers had not provided valid consent.

Monetise Media Limited

14 December 2022, Monetary penalties, Marketing

Between 28 July 2020 and 28 July 2021, Monetise Media Limited engaged in the transmission of a total of 3,506,157 direct marketing emails and text messages. These subscribers had not provided valid consent, contrary to the regulation 22 of PECR.

Ryan Hill Partners

14 December 2022, Enforcement notices, Marketing

Between 1 September 2019 and 30 November 2020, Ryan Hill Partners sent 463,360 SMS messages, of which 409,468 were delivered, which were unsolicited direct marketing messages sent to subscribers who had not consented to receiving them, contrary to regulation 22 of PECR.

Ryan Hill Partners

14 December 2022, Monetary penalties, Marketing

Between 1 September 2019 and 30 November 2020, Ryan Hill Partners sent 463,360 SMS messages, of which 409,468 were delivered, which were unsolicited direct marketing messages sent to subscribers who had not consented to receiving them, contrary to regulation 22 of PECR.

Monetise Media Limited

14 December 2022, Enforcement notices, Marketing

Between 28 July 2020 and 28 July 2021, Monetise Media Limited engaged in the transmission of a total of 3,506,157 direct marketing emails and text messages. These subscribers had not provided valid consent, contrary to the regulation 22 of PECR.

Allapplianceservices UK Ltd

07 December 2022, Monetary penalties, Marketing

Allapplianceservices UK Ltd (AUKL), based in Brighton, made 99,313 unsolicited direct marketing calls to people registered with the TPS between 1 January 2021 and 28 June 2021. AUKL came to the attention of the ICO via the Financial Conduct Authority. The ICO’s investigation found AUKL appeared to use pressure tactics during the calls insisting card details were given, with one person saying they “just wanted AUKL to go away” and so handed over their payment details. The ICO concluded the company contravened electronic marketing law in order to maximise turnover and profit. One of the complainants had reduced capacity as a result of a stroke, with a second having dementia. The ICO has fined AUKL £85,000.

Boiler Breakdown Limited

07 December 2022, Monetary penalties, Marketing

Boiler Cover Breakdown Limited (BCBL), based in Sutton, Surrey made 9,075 unsolicited direct marketing calls to people registered with the TPS between 1 January 2020 and 31 August 2020. Boiler Breakdown Limited (BBL) also based in Sutton, Surrey made 348,724 unsolicited direct marketing calls to people registered with the TPS during the same time period. Both companies have the same Director, with phone lines rented by one company used by both businesses to make calls. The ICO’s investigation found calls were specifically targeted towards vulnerable people. The ICO has fined BCBL £120,000 and BBL £140,000. Both companies have also been issued with an enforcement notice demanding they comply with the law within 30 days. Both companies have appealed to the First-tier Tribunal against the ICO’s monetary penalty notices.

Boiler Breakdown Limited

07 December 2022, Enforcement notices, Marketing

Boiler Cover Breakdown Limited (BCBL), based in Sutton, Surrey made 9,075 unsolicited direct marketing calls to people registered with the TPS between 1 January 2020 and 31 August 2020. Boiler Breakdown Limited (BBL) also based in Sutton, Surrey made 348,724 unsolicited direct marketing calls to people registered with the TPS during the same time period. Both companies have the same Director, with phone lines rented by one company used by both businesses to make calls. The ICO’s investigation found calls were specifically targeted towards vulnerable people. The ICO has fined BCBL £120,000 and BBL £140,000. Both companies have also been issued with an enforcement notice demanding they comply with the law within 30 days. Both companies have appealed to the First-tier Tribunal against the ICO’s monetary penalty notices.

Boiler Cover Breakdown Limited

07 December 2022, Monetary penalties, Marketing

Boiler Cover Breakdown Limited (BCBL), based in Sutton, Surrey made 9,075 unsolicited direct marketing calls to people registered with the TPS between 1 January 2020 and 31 August 2020. Boiler Breakdown Limited (BBL) also based in Sutton, Surrey made 348,724 unsolicited direct marketing calls to people registered with the TPS during the same time period. Both companies have the same Director, with phone lines rented by one company used by both businesses to make calls. The ICO’s investigation found calls were specifically targeted towards vulnerable people. The ICO has fined BCBL £120,000 and BBL £140,000. Both companies have also been issued with an enforcement notice demanding they comply with the law within 30 days. Both companies have appealed to the First-tier Tribunal against the ICO’s monetary penalty notices.