Cervical Screening Management System access check

Open Exeter will no longer be accessible for NHS Cervical Screening Programme purposes after CSMS has been implemented.  To ensure continuity of service provision all system users must carry out an access check to confirm if they can access CSMS. This will allow any access problems to be resolved in advance of CSMS being launched.  The access check will not provide system users with access to use CSMS.

To maintain access controls, it is essential that only those staff who will require access to CSMS have access permissions. Please refer to information on system activities and associated roles.

Local processes and Registration Authority policies must be followed for requesting and removing CSMS smartcard access permissions.

If you are an existing Smartcard user, please complete the CSMS access check on the device that you would normally use your smartcard with. 

Check that: 

• you have been issued with an NHS smartcard and smartcard passcode
• your device has a smartcard reader and has been set up for smartcard use

If during this check you identify that your smartcard certificates are due to expire, or have expired, you have forgotten your smartcard passcode, or have any other general smartcard usage queries, refer to guidance for smartcard and authenticator users.

Before starting, please ensure that your smartcard is inserted into your smartcard reader.

Your local IT team may have created a desktop shortcut for CSMS. If this has not been completed, please use the CSMS URL - https://cervicalscreening.nhs.uk.

If you encounter a problem, refer to the I am unable to access the CSMS URL section.

Select Login with NHS Identity.

You may already have smartcard selected as your preferred login method. If you see the following screen, select Smartcard.

Enter your Smartcard passcode and select OK.

If your smartcard has been set up with valid CSMS access permissions (i.e. a valid CSMS RBAC role and cervical screening workgroup have been assigned to your smartcard) you will be able to choose a role to login with (see example below). To complete the CSMS access check choose a role and press continue.

Check specific guidance in the resolving problems with CSMS access section if one of the following problems is seen:

• you see an error message after you have entered my smartcard passcode
• you do not have a valid cervical screening role set up on your smartcard
• you do not have a valid cervical screening workgroup set up on your smartcard

Review the details seen relating to the chosen role (see example below). Cervical screening RBAC roles can be checked based on system activities and associated roles performed.

Unless you work is specific services where access to Isle of Man, or Defence Medical Services participant data is required, the workgroup seen will be cervicalscreening. If you work in one of these services please check locally to confirm that the workgroup(s) seen is correct.

If you have any problems when checking access, check with colleagues in your place of work to see if they are experiencing the same problem before raising a support request. This may help identify the cause of the problem. Some suggested text is provided in this guidance that may help support teams to resolve any access problems.

Many GP practices can allocate CSMS access permissions to users smartcards based on local guidance provided by Registration Authority Teams. GP practice users should check with the individual in their practice that manages smartcards or smartcard access requests, before contacting their Registration Authority.

Where Registration Authority or local IT team support is required, follow local processes to raise support requests. Seek advice from the service lead in your setting before requesting individual support. Only specific staff members will be able to approve changes to smartcard access permissions. Find your Registration Authority. 

Below is a list of problems that you may experience when checking your access.  This list is not exhaustive. If you encounter problems using your smartcard with a device, it is likely that you will need support from your local IT support team.

If you can use your smartcard with your device, but do not have valid access permissions allocated for CSMS access, please review the who to contact for support section for further guidance.

I'm unable to access the CSMS URL

Access to this webpage may be blocked locally.

Use the text below when requesting support from your local IT team. Review the who to contact for support section for further guidance.

I see an error message after I have entered my smartcard passcode

It is likely that not all CSMS IT pre-requisites are met by the device you are using. CSMS uses a newer method of smartcard access than other systems, so you may be using your smartcard to access other systems on the same device without any problems. If you are otherwise using your smartcard successfully, NHS Credential Management may be missing from your device.

If a colleague where you work has successfully completed the CSMS access check, or has managed to get past this stage on a different device, try the CSMS access check again using the same device that they used to perform their access check. This may identify that the problem is with the device you are using. 

If the same problem is seen on one or more device, check that devices are set up correctly. Take a screenshot of the result of the check and send this to your local IT support team alongside a screenshot of the original error message. Review the who to contact for support section for further guidance.

The following text can be used when raising a support request.

You have reached CSMS, which means the CSMS IT pre-requisites are in place but you do not have a valid CSMS role on your smartcard. Cervical screening RBAC roles can be checked to confirm expected roles based on activities performed.

Check if any of your colleagues are having the same problem before requesting support, this may help identify how to resolve the problem. Review the who to contact for support section for further guidance.

Use the text below when raising a Registration Authority support request and include smartcard ID numbers.

You have reached the new CSMS which means that CSMS IT pre-requisites are in place, but you do not have a valid workgroup on your smartcard.

Check if any of your colleagues are having the same problem before requesting support, this may help identify how to resolve the problem. Review the who to contact for support section for further guidance.

Use the text below when raising a Registration Authority support request and include smartcard ID numbers.