How to use self-service smartcard unlock

If your smartcard is locked you should go to the new application and follow the instructions on screen.

The application will email you a one-time security code that you can use to reset the passcode on your smartcard.

If you see an error message saying that your smartcard is locked, go to the self-service unlock application. 

Make sure your smartcard is inserted into the reader and select 'Start now'.

Next go to the inbox of the email address associated with your Care Identity profile. You will receive an email containing a security code. If you do not receive the email, check your spam folder.

When you have the code, enter it into the box in the self-service smartcard unlock application and select 'Continue'. The security code is valid for 15 minutes from when you started using the self-service application.

On the next screen, choose a new passcode for your smartcard and enter it in both boxes, then select 'Confirm'.

If the smartcard has been unlocked successfully you will see a confirmation screen.

You can now use your smartcard to log in with your new passcode.

If you see an error or blank page, go to our self-service unlock troubleshooting page.